Privacy Policy

Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with the updated "Last updated" date, and we will take any other steps required by applicable law.

How We Collect and Use Your Personal Information:

To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us. We may use this information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details: Your name, address, phone number, and email.
  • Order information: Billing/shipping address, payment confirmation, email, and phone number.
  • Account information: Username, password, and security questions.
  • Shopping information: Items you view, add to your cart, or place on your wishlist.
  • Customer support information: Messages you send through the Services.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • How you access and use our Site and your account.
  • Device and browser information.
  • Information about your network connection and IP address.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including service providers such as Shopify, payment processors, and fulfillment partners. Any information obtained will be treated according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, shipping, returns, and exchanges.
  • Marketing and Advertising: Sending promotional emails, text messages, or displaying ads.
  • Security and Fraud Prevention: Detecting and preventing fraudulent or illegal activities.
  • Communicating with You: Customer support and improving our Services.

Cookies

We use cookies to operate and enhance our Site and Services, remember preferences, run analytics, and improve user experience. You can block cookies in your browser settings, but some features may not work correctly. For Shopify-specific cookie details, see Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information:

  • To vendors and third parties performing services (e.g., payment processing, fulfillment, shipping).
  • To business and marketing partners, including Shopify.
  • To affiliates or corporate partners.
  • As required by law, in legal proceedings, or in connection with business transactions such as mergers.

User-Generated Content

If you post reviews or other content publicly, it may be accessible by anyone. We are not responsible for the privacy or security of information you make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review those policies when visiting external sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from individuals under 16 years old. If you believe your child has provided personal data, please contact us for removal.

Security and Retention of Your Information

We use appropriate safeguards to protect your personal information, but no system is completely secure. We retain data as long as necessary to provide Services, comply with obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or know the personal information we hold about you.
  • Request deletion or correction of personal information.
  • Receive a copy (data portability) or request restriction of processing.
  • Withdraw consent where applicable.
  • Opt-out of marketing communications.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to complain to your local data protection authority.

International Users

We may transfer your information outside your country (including to the United States). Where required, we use recognized transfer mechanisms such as Standard Contractual Clauses to ensure protection.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email Support: contact@euphorialondon.store